Linkem Stores – Privacy Policy

Linkem Stores (“Linkem”, “we”, “us”, or “our”) operates its retail stores, e-commerce website, and related services to provide customers with a seamless shopping and after-sales experience (the “Services”).

Our e-commerce and business systems are supported by Odoo, together with other authorized technology and service providers used to operate our business.

This Privacy Policy explains how Linkem collects, uses, processes, stores, and shares personal information when you visit our website, create an account, make a purchase, visit our stores, request delivery, contact customer support, use after-sales services, participate in promotions, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal Information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with Linkem, we may collect or process:

Contact Information

• Name.
• Mobile number.
• Email address.
• Billing address.
• Shipping or delivery address.

Account Information

• Account username or login information.
• Account preferences and settings.
• Saved addresses and other information associated with your account.

Passwords and authentication credentials are handled through the applicable system security mechanisms and are not intended to be accessible as plain-text information by Linkem personnel.

Transaction & Purchase Information

• Products viewed or purchased.
• Shopping cart and wishlist activity.
• Previous orders and transactions.
• Returns, Exchanges, and Refunds.
• Invoices and transaction records.
• Delivery and collection information.
• Warranty and after-sales service history.

Payment Information

• Payment method.
• Payment status and confirmation.
• Transaction reference information.
• Financing or installment information where applicable.

Payment-card information may be processed directly by banks, payment gateways, card networks, financing companies, or other authorized payment providers.

Linkem does not intend to store complete payment-card details where payments are processed directly by an authorized payment provider.

Communications

We may collect information that you provide when communicating with Linkem, including customer-service inquiries, complaints, product inquiries, warranty requests, and after-sales communications.

Device & Usage Information

When you use our website, certain technical information may be collected automatically, including:

• IP address.
• Browser and device information.
• Website interactions.
• Pages and products viewed.
• Session and navigation information.
• Cookies and similar technologies.

2. Sources of Personal Information

We may collect Personal Information:

• Directly from you, including when you create an account, make a purchase, visit a Linkem store, contact us, request delivery, or use our Services.
• Automatically through our website, including through cookies and similar technologies.
• From service providers that support our website, payments, deliveries, customer service, technology infrastructure, and other business operations.
• From business partners or other third parties, where permitted by applicable law.

3. How We Use Personal Information

Linkem may use Personal Information for the following purposes:

Providing Our Services

We use Personal Information to:

• Create and manage customer accounts.
• Process purchases and payments.
• Fulfill and manage orders.
• Arrange delivery or collection.
• Issue invoices and transaction records.
• Manage shopping carts and customer preferences.
• Process Returns, Exchanges, and Refunds.
• Provide warranty and after-sales support.
• Respond to customer inquiries and complaints.
• Provide information regarding orders, products, payments, deliveries, or services.

Improving Our Services

We may use information to understand how customers interact with our website and Services, improve website functionality, analyze product and service performance, and enhance the overall customer experience.

Marketing & Advertising

Where permitted by applicable law, we may use Personal Information to communicate:

• Product launches.
• Offers and promotions.
• Marketing campaigns.
• Product recommendations.
• Events and other Linkem-related communications.

Marketing communications may be delivered through channels such as email, SMS, or other communication platforms where applicable.

Customers may opt out of promotional communications through the available unsubscribe or opt-out mechanism.

Opting out of marketing communications does not prevent Linkem from sending necessary communications relating to orders, payments, deliveries, warranties, customer-service cases, or other existing transactions.

Security & Fraud Prevention

We may process information where reasonably necessary to:

• Verify transactions.
• Authenticate accounts.
• Detect or investigate suspected fraud.
• Prevent unauthorized transactions.
• Protect our customers, systems, employees, and business.
• Maintain the security of our Services.

Legal & Regulatory Requirements

We may process and retain Personal Information where necessary to comply with applicable legal, accounting, tax, regulatory, judicial, or governmental requirements.

4. How We Share Personal Information

Linkem does not sell customers' Personal Information.

We may share Personal Information with third parties where reasonably necessary to operate our business and provide the requested Services, including:

• Banks and payment processors.
• Payment gateways and card networks.
• Consumer-finance and installment providers.
• Shipping, courier, and delivery companies.
• Authorized Service Providers and service centers.
• Technology, hosting, cloud, e-commerce, ERP, and IT service providers, including Odoo where applicable.
• Marketing and communications service providers where legally permitted.
• Professional advisers, accountants, auditors, and legal advisers.
• Governmental, regulatory, judicial, or law-enforcement authorities where required by applicable law.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant service or legal requirement.

5. Odoo & Technology Service Providers

Linkem uses Odoo-based systems to support certain business and e-commerce operations, which may include website functionality, customer accounts, order management, inventory, sales, invoicing, and other operational processes.

Information submitted through Linkem's online Services may therefore be processed through systems operated or supported by Odoo and/or authorized technology providers acting in connection with Linkem's business operations.

Such providers process information in accordance with their applicable contractual, security, and privacy obligations.

6. Payments & Financing

Where customers choose to pay using a bank card, payment gateway, installment plan, consumer-finance provider, or other third-party payment service, certain Personal Information may be transmitted to the relevant provider to process or verify the transaction.

The relevant provider may independently process certain information in accordance with its own privacy policy and regulatory obligations.

7. Apple Products & Authorized Service

Where a customer requests warranty, repair, technical support, or other after-sales services for an Apple product, certain customer, device, purchase, warranty, or service information may need to be shared with or processed through the relevant Apple Authorized Service Provider, authorized service systems, or other parties involved in providing the requested service.

This information will be handled as necessary to provide the relevant warranty or after-sales service.

8. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Provide essential website functionality.
• Maintain shopping-cart and login sessions.
• Remember customer preferences.
• Analyze website usage and performance.
• Improve our website and customer experience.
• Measure marketing and advertising performance where applicable.

Where required by applicable law, appropriate choices will be provided regarding the use of non-essential cookies.

9. Third-Party Websites & Services

Our Services may contain links to websites, payment services, social-media platforms, or other online services operated by third parties.

When customers leave Linkem's website or provide information directly to a third-party service, that party's privacy policy and terms may apply.

Linkem is not responsible for the privacy or security practices of independent third-party websites or services.

10. Children's Privacy

Linkem's online purchasing Services are not intended to knowingly collect Personal Information directly from children without the involvement or authorization of a parent or legal guardian where required by applicable law.

A parent or legal guardian who believes that a child has provided Personal Information to Linkem may contact us regarding the information.

11. Security of Personal Information

Linkem takes reasonable organizational and technical measures designed to protect Personal Information against:

• Unauthorized access.
• Loss or destruction.
• Misuse.
• Unauthorized alteration.
• Unauthorized disclosure.

However, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other account-access information with unauthorized persons.

12. Data Retention

Linkem retains Personal Information for as long as reasonably necessary for the purpose for which it was collected or as required for:

• Maintaining customer accounts.
• Completing transactions.
• Providing warranty and after-sales services.
• Maintaining invoices and financial records.
• Accounting and tax requirements.
• Fraud prevention and security.
• Resolving complaints or disputes.
• Complying with applicable legal and regulatory obligations.

Retention periods may therefore vary depending on the type of information and the purpose for which it is processed.

13. Your Rights & Choices

Subject to applicable Egyptian data-protection laws and any permitted exceptions, customers may have rights regarding their Personal Information, including the right to:

• Access Personal Information held about them.
• Correct inaccurate or incomplete Personal Information.
• Request deletion of Personal Information where legally applicable.
• Object to or restrict certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Request information concerning how their Personal Information is being processed.

These rights may be subject to legal limitations. For example, Linkem may be required to retain certain invoices, transaction records, warranty information, or other records to comply with legal, tax, accounting, fraud-prevention, or dispute-resolution obligations.

Linkem may request reasonable verification of identity before processing a privacy-related request.

14. Managing Communication Preferences

Customers may opt out of promotional communications at any time through the unsubscribe or opt-out mechanism provided with the relevant communication or by contacting Linkem.

Customers who opt out of marketing may continue to receive non-promotional communications concerning existing orders, accounts, payments, deliveries, warranties, or customer-service requests.

15. International Data Processing & Transfers

Some technology, cloud, payment, communication, or other service providers used by Linkem may process or store information using infrastructure located outside Egypt.

Where Personal Information is transferred or processed internationally, Linkem will handle such transfers in accordance with applicable data-protection requirements.

16. Complaints & Privacy Requests

Customers who have questions or concerns regarding the processing of their Personal Information, or who wish to exercise an applicable privacy right, may contact Linkem using the details provided below.

We may request verification of identity before processing certain requests in order to protect customer information against unauthorized access or disclosure.

Nothing in this Privacy Policy limits any rights available to customers under applicable Egyptian law.

17. Changes to This Privacy Policy

Linkem may update this Privacy Policy periodically to reflect changes in our Services, technologies, business operations, or applicable legal and regulatory requirements.

The latest version will be published through Linkem's official website with an updated "Last Updated" date.

18. Contact Us

For questions regarding an order, shipment, delivery, or tracking information, please contact:

Linkem Stores

Website: www.linkemstores.com

Customer Service: 02 24149800 / 02 24149900