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Linkem Stores – Shipping & Delivery Policy

Last Updated: September 2026

Linkem Stores ("Linkem", "we", "us", or "our") provides delivery services across Egypt. This Shipping & Delivery Policy explains our order processing times, estimated delivery times, shipping charges, delivery attempts, and the procedures applicable to damaged, incomplete, or incorrectly delivered orders.

1. Delivery Coverage

Linkem delivers orders to all governorates across Egypt.

At present, Linkem does not offer international delivery through its online store.

Delivery availability may be subject to the accessibility of the delivery address and the coverage of our shipping provider.

2. Order Processing

Orders are normally processed and prepared for shipment within 24 hours after the order has been successfully placed and payment has been confirmed.

The 24-hour processing period does not include:

  • Fridays.
  • Saturdays.
  • Official public holidays.

Orders placed during weekends or official holidays will be processed on the next applicable business day.

Additional verification may be required in certain cases before an order is dispatched.

3. Estimated Delivery Times

Cairo & Giza

For orders placed and confirmed before 3:00 PM, delivery is generally expected on the next delivery day.

For orders placed or confirmed after 3:00 PM, delivery is generally expected within 48 hours.

Other Governorates

Delivery times vary depending on the governorate and distance from the dispatch location.

Orders to other governorates are generally expected to be delivered within a maximum of 72 hours after dispatch, subject to the delivery location and courier coverage.

Delivery times are estimates and may occasionally be affected by circumstances outside Linkem's reasonable control, including public holidays, exceptional weather conditions, courier disruptions, or other operational circumstances.

4. Shipping Charges

Shipping charges vary depending on the delivery governorate and destination.

The applicable shipping charge will be communicated or displayed as part of the order before completion of the purchase, where applicable.

Linkem currently does not operate a general free-shipping threshold.

5. Shipping Partner & Order Tracking

Linkem currently uses Jet Express as one of its authorized shipping and logistics partners for domestic deliveries.

Where tracking information is available for an order, customers may use the relevant shipment or tracking information to follow the status of their delivery.

Linkem's customer-service team may also assist customers in following up on the status of their shipments.

6. Delivery Attempts & Unreachable Customers

Customers are responsible for providing an accurate and reachable mobile number when placing an order.

If the courier is unable to reach the customer, Jet Express will notify or coordinate with Linkem, and both Linkem and the courier may attempt to contact the customer to complete the delivery.

Linkem will normally continue following up with the customer for up to two days to arrange successful delivery.

As Linkem's online orders are currently prepaid and Cash on Delivery is not available, customers are encouraged to ensure that the contact number and delivery information provided with the order are accurate and that someone is available to receive the shipment.

If delivery cannot be completed after reasonable attempts to contact the customer, the shipment may be returned to Linkem and the customer will be contacted regarding the next steps.

7. Incorrect or Incomplete Delivery Address

Customers should ensure that all delivery information is complete and accurate before submitting an order.

If a delivery issue occurs because the address provided is incorrect, incomplete, or requires clarification, Linkem will contact the customer to obtain the correct delivery information and arrange the appropriate next step.

Where re-delivery is required due to an address issue, Linkem will currently bear the applicable re-shipping cost.

8. Receiving Your Order

Customers are encouraged to check the shipment upon receipt and confirm that:

  • The shipment received corresponds to their order.
  • The external package does not show obvious signs of significant damage.
  • The number of items received corresponds to the order.
  • There are no immediately apparent missing or incorrectly delivered items.

9. Missing, Incorrect, or Damaged Orders

If an order arrives incomplete, contains an incorrect item, or shows signs of shipping damage, the customer should contact Linkem as soon as possible after receiving the shipment.

Customers should retain the product, original packaging, shipping package, invoice, and all included accessories while the case is being reviewed.

Linkem may request photographs, videos, shipping information, or other reasonable evidence to investigate the case with the courier and verify the condition of the shipment.

Where the issue is confirmed to have resulted from Linkem or the delivery process, Linkem will arrange the appropriate solution and bear the applicable shipping costs.

10. Returns & Exchanges

Eligible Returns, Exchanges, and Refunds are subject to the separate Linkem Return, Refund & Exchange Policy.

Customers generally have up to 14 days to request an eligible Return or Exchange, subject to the conditions and exclusions stated in that policy.

For Apple products and other products that have been opened, activated, or used, additional restrictions may apply because opening or activation may affect the product's eligibility for a change-of-mind Return or Exchange.

These restrictions do not affect the customer's applicable rights in relation to a confirmed defective product.

11. Delivery Delays

While Linkem and its delivery partners aim to meet the estimated delivery times stated above, delivery times are estimates and may occasionally be affected by circumstances beyond our reasonable control.

If an order is significantly delayed, customers may contact Linkem Customer Service so that we can follow up with the relevant delivery provider.

12. Contact Us

For questions regarding an order, shipment, delivery, or tracking information, please contact:

Linkem Stores

Website: www.linkemstores.com

Customer Service: 02 24149800 / 02 24149900