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Linkem Stores – Refund, Return & Exchange Policy

Return & Exchange Period

Customers may request a Return, Exchange, or Refund within 14 days from the date of receiving the product, without providing a reason, subject to the conditions and exceptions stated below and in accordance with the applicable Egyptian Consumer Protection Law.

If the product is defective, does not conform to the agreed specifications, or is not fit for the purpose for which it was sold, the customer may request a Return, Exchange, or Refund within 30 days from the date of receipt, subject to inspection and confirmation of the reported issue.

Product Condition

For returns or exchanges where there is no product defect:

  • The product must be unused and in its original condition.
  • The original packaging must remain unopened.
  • The original seal must be intact.
  • All original packaging, accessories, components, manuals, and any items supplied with the product must be complete.

If the product was opened for normal use and a defect was subsequently discovered, opening the packaging or original seal will not by itself prevent the customer from submitting a claim within the applicable defective-product period.

In such cases, the product will be inspected by Linkem to verify the reported defect before the Return, Exchange, or Refund is approved.

Opened or Used Products

Mobile phones, electronic devices, and accessories that have been opened or used are not eligible for Return or Exchange due to a change of mind where the nature of the product, its condition, specifications, packaging, or method of use makes it impossible to return the product to the condition in which it was sold.

This restriction does not affect the customer's applicable statutory rights where a product defect is confirmed.

Proof of Purchase

A valid Linkem sales invoice or other acceptable proof of purchase may be required to process a Return, Exchange, Refund, warranty claim, or other after-sales service.

Customers are advised to retain their purchase documentation for future reference and after-sales support.

Products Excluded from Change-of-Mind Returns

Subject to applicable consumer protection regulations, a Return or Exchange may not be available where:

  • The nature, specifications, packaging, or condition of the product prevents it from being returned to its original condition at the time of purchase.
  • The product has been manufactured, configured, customized, or supplied according to special specifications requested by the customer, provided that the delivered product conforms to those specifications.
  • Software, digital products, information programs, activation codes, or similar products have been opened, activated, downloaded, registered, or used.
  • An accessory or other product has been opened or used in a manner that prevents it from being resold in its original condition.

These exclusions do not limit any rights available to the customer in the event of a confirmed manufacturing defect where such rights apply by law.

Exchange or Refund

For products that meet the applicable conditions, Linkem provides the option of an Exchange or Refund.

Any applicable price difference in an Exchange will be settled at the time of the transaction.

Refund Method & Processing Time

Approved refunds will be processed through the same payment method originally used for the purchase.

Once Linkem has approved the return and initiated the refund, the time required for the amount to appear in the customer's account will depend on the processing timeframe and policies of the relevant bank, card issuer, payment provider, or financing company.

Return & Delivery Charges

If, following inspection, the product is confirmed to have a manufacturing defect or other issue covered by the customer's statutory rights, Linkem will handle the applicable return or delivery charges in accordance with applicable consumer protection requirements.

For eligible returns that are not related to a product defect, any applicable return or delivery charges shall be handled in accordance with Linkem's applicable delivery terms and Egyptian Consumer Protection Law.

Defective Products

If a product develops a defect within the applicable 30-day period, the product will be inspected to verify the reported defect and determine whether it qualifies for Return, Exchange, or Refund.

A manufacturing-defect claim does not cover damage or malfunction resulting from circumstances including:

  • Accidental or physical damage.
  • Breakage, impact, or dropping the product.
  • Liquid or water damage.
  • Improper installation or handling.
  • Unauthorized modification or repair.
  • Misuse, negligence, or use contrary to the manufacturer's instructions.

Such cases will be assessed according to the applicable manufacturer's warranty and service terms.

Warranty & Authorized Service

After the applicable consumer protection Return/Exchange period has expired, product faults and technical issues will be handled under the manufacturer's applicable warranty terms through the relevant Authorized Service Provider or Authorized Service Center.

For Apple products, warranty and technical service cases are handled in accordance with Apple's applicable warranty and authorized service procedures.

General Conditions

All Return, Exchange, Refund, and warranty requests are subject to product inspection and verification, where applicable.

Linkem reserves the right to reject a request where the product does not meet the applicable Return, Exchange, or warranty conditions, subject at all times to the customer's rights under the Egyptian Consumer Protection Law.